Tier-1 Customer Support RAG Triage & Auto-Drafting
Classify incoming Zendesk/Intercom tickets, query your internal knowledge base via RAG, and resolve 70% of Tier-1 questions automatically.
Annual Payroll Saved
$89,712
Based on 1500 tasks/mo
Hours Saved / Month
300 hrs
At 12 mins/task
Optimal LLM Model
claude-3-5-haiku
~4000 in / 500 out tokens
How This Automated Architecture Works
- Webhook / Event Trigger: Captures incoming payload automatically inside CustomGPT.ai.
- Structured LLM Processing: Calls
claude-3-5-haikuwith an XML-guarded system prompt and strict JSON Schema validation. - Confidence Router & Sync: Routes high-confidence outputs directly to your CRM/ERP and flags edge cases in Slack.
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